Core Business Virtual PA have this week been busy making it happen for E Surveyors.
Last week, E Surveyors - Chartered Surveyors of York, Harrogate and Leeds, gave Core Business Virtual PA notice that they were starting to do Homebuyer Reports. What E Surveyors were actually asking was: we are offering a new RICS product; a survey for homebuyers that not many surveyors are doing yet, so could Core Business help a little with letters, forms, site notes and the actual survey report.
Not all Chartered Surveyors are computer literate and a request came in to type a couple of letters, terms and conditions and a complaints procedure. The latter needed to be in a pdf that would be placed on the company website. This was returned quickly and the website was updated by its owner.
E Surveyors then gave Core Business Virtual PA notice that adverts were to start on google with immediate effect. While E Surveyors were carrying out a survey and valuation in Leeds, the call answering service took an enquiry from a client looking for a survey in Harrogate. Core Business Virtual PA immediately transferred the call to the Chartered Surveyor after taking brief details of the customer and what they were looking for.
Core Business Virtual PA confirmed by letter the standard terms and conditions and a form for the applicant to sign and return to E Surveyors. This immediate response enabled the surveyor to book an appointment within 2 days of the original call. All the paperwork ready for E Surveyors.
Returning from the original survey, the surveyor typed the report himself. This took several hours due to the new format and slow typing speed. The process will be quicker next time though. E Surveyors in conjunction with Core Business Virtual PA are considering ways where the standard paragraphs as used by E Surveyors will be entered in to the RICS Survey Writer software, enabling Core Business Virtual PA to type reports on behalf of E Surveyors. It is just the time it takes the surveyor to dictate the report that will hold him back from doing more jobs the same day. Core Business Virtual PA expects that once dictated the report would be turned around ready for the next working day. Perfect for any customer wanting a report quickly.
More impressively, Core Business Virtual PA can take the payment too. Card payments can be taken over the telephone immediately. The report can then be returned as soon as the customer agrees to the terms and conditions and if there is a real hurry, this could be faxed over.
So, cash buyers looking for a quick turnaround? Look to E Surveyors for your Homebuyer Report and we will do our best to make sure your survey gets to you as soon as possible.
Thursday, 1 October 2009
Tuesday, 1 September 2009
Virtual Office in a box - Ideal for the start up business
For the start up business and small business owner looking to expand, we developed our very own Virtual PA in a box.
The retail concept is perfect for anyone who has not enjoyed the service of a Virtual Assistant before. It has everything you need including full instructions, a wallet sized credit card that quickly reminds you what to do and details of how to make the most of your very own 0845 telephone number, how to benefit from 2 weeks of call answering and 60 minutes of administration.
SO imagine this, your business goes live and you send advertising material to thousands of people. You sit by the phone waiting for it to ring - it rings - quickly you answer it and its Scoot or yellow pages trying to sell advertising space. Whilst trying to get off the phone, you have missed your first potential customer. They rang and it was engaged or went straight to answer machine.
All that advertising needs serious back up... and for just £49.99, your virtual PA has seen your advertising material, is primed and ready to go. For 2 weeks (not just a free one week trial) the calls are answered and dealt with. Sixty minutes of administration, use it to send out letters or more promotional material to interested parties. Let your PA arrange your diary, book your sales appointments, etc
For less than £50, your business can get the headstart it really needs, professionally experienced staff that knows your business from the very start and can be there for you seven days a week.
The retail concept is perfect for anyone who has not enjoyed the service of a Virtual Assistant before. It has everything you need including full instructions, a wallet sized credit card that quickly reminds you what to do and details of how to make the most of your very own 0845 telephone number, how to benefit from 2 weeks of call answering and 60 minutes of administration.
SO imagine this, your business goes live and you send advertising material to thousands of people. You sit by the phone waiting for it to ring - it rings - quickly you answer it and its Scoot or yellow pages trying to sell advertising space. Whilst trying to get off the phone, you have missed your first potential customer. They rang and it was engaged or went straight to answer machine.
All that advertising needs serious back up... and for just £49.99, your virtual PA has seen your advertising material, is primed and ready to go. For 2 weeks (not just a free one week trial) the calls are answered and dealt with. Sixty minutes of administration, use it to send out letters or more promotional material to interested parties. Let your PA arrange your diary, book your sales appointments, etc
For less than £50, your business can get the headstart it really needs, professionally experienced staff that knows your business from the very start and can be there for you seven days a week.
Now thats an offer you can't ignore. Buy now on-line from: http://mcconnellthomas.co.uk/catalogue.asp?id=132
Monday, 17 August 2009
My Virtual Assistant - Rhian Judd
When you are as busy as I am, having a Personal Assistant is essential. Luckily, I not only have a fantastic PA, but Rhian is also backed up by a team of equally brilliant PAs.
Rhian Judd is special and has vast experience including exceptional customer service and brilliant organisational skills. We have to be careful not to shout it too loud as we don't want her poached by another company, but when you have something you are proud of, doesn't it feel great to boast?
We are proud to announce that Rhian is our first "PA in a box". Limited edition boxes have been created and are in the process of being made available in a store/internet site near you. We have used technology from the future to reduce Rhian to just 11cm for our retail proposition and she is now available online at McConnell Thomas and awaiting release through other retail outlets.
All we need to do now is steal her DNA and mass produce the Rhian in a box worldwide.
Thursday, 6 August 2009
More Virtual PAs , new customers & starting up
Core Business Virtual PA are delighted to have more new customers on board this month.
Due to the influx of new custom, we have been recruiting like mad and thanks to Cambridgeshire, the quality of applicants has been fantastic.
We also hope that others interviewed can be retained to cover busy periods (Swine Flu may result in even more new customers as Virtual PA in a box goes on the shelf).
What next for Core Business Virtual PA? We are looking at retail events with a hope of providing our services to start up businesses. Would be entrepreneurs still think they need an office and secretarial staff before going live with their business plan. With a Core Business Virtual PA, you can trial your business idea before taking it to Dragons Den. We can provide all the networking contacts and help you need when starting a new business, just give us a trial or get up and running instantly with Virtual PA in a box (£49.99 inc VAT) providing two weeks of call answering, 60 minutes of administration, an allocated 0845 telephone number and full instructions to get going.
Due to the influx of new custom, we have been recruiting like mad and thanks to Cambridgeshire, the quality of applicants has been fantastic.
We also hope that others interviewed can be retained to cover busy periods (Swine Flu may result in even more new customers as Virtual PA in a box goes on the shelf).
What next for Core Business Virtual PA? We are looking at retail events with a hope of providing our services to start up businesses. Would be entrepreneurs still think they need an office and secretarial staff before going live with their business plan. With a Core Business Virtual PA, you can trial your business idea before taking it to Dragons Den. We can provide all the networking contacts and help you need when starting a new business, just give us a trial or get up and running instantly with Virtual PA in a box (£49.99 inc VAT) providing two weeks of call answering, 60 minutes of administration, an allocated 0845 telephone number and full instructions to get going.
Tuesday, 28 July 2009
Swine flu - Prevention is better than a cure
Swine Flu has hit the UK and reports suggest that the pandemic will get much worse.
Small and large businesses are likely to suffer and measures need to be taken now to be ready for disaster recovery.
Unlike the millenium bug and bird flu, we can already see the virus spreading and once schools return and autumn sets in, the virus will be so widespread that everyone will know someone close who has had it. That it won't be harmful to the majority will not reassure UK companies as they count the cost of closing offices, as if trading conditions weren't already difficult enough.
The solution, apart from Beechams releasing a cure? Core Business Virtual PA. Set up the service now and be ready to divert those calls when staff can longer get in for a few days or purchase Virtual PA in a Box and be ready with 2 weeks of calls answered and 60 minutes of administration.
Small and large businesses are likely to suffer and measures need to be taken now to be ready for disaster recovery.
Unlike the millenium bug and bird flu, we can already see the virus spreading and once schools return and autumn sets in, the virus will be so widespread that everyone will know someone close who has had it. That it won't be harmful to the majority will not reassure UK companies as they count the cost of closing offices, as if trading conditions weren't already difficult enough.
The solution, apart from Beechams releasing a cure? Core Business Virtual PA. Set up the service now and be ready to divert those calls when staff can longer get in for a few days or purchase Virtual PA in a Box and be ready with 2 weeks of calls answered and 60 minutes of administration.
Core Business Virtual PA - Prevention of a problem is better than a cure.
Monday, 15 June 2009
Virtual PA - Personalised Call Answering
Q) When is a Virtual PA not a Virtual PA?
A) When you don't know your PA's real name.
Core Business Virtual PA has spent eight years perfecting the art of handling calls seven days a week for hundreds of different businesses. We believe we are the best in the market and that is down to a brilliant team and technology that is constantly being upgraded.
Q) How does it work?
A) Each company is allocated a named PA, for example; Rhian.
Rhian then spends some time getting familiar with her new customer, finding out what they do, the people behind the company, their customers and what they want from their PA. For our PAs, it is a bit like being on their first day of work each time they get a new customer, but it doesn't take them long to get into their stride.
Rhian then passes on as much relevant information to her back up team and enters all details and information onto the computer system.
Half an hour later, a call comes in and Rhian confidently answers the call fully aware of what she needs to do. Whilst on the phone, another call comes in for the same company and Hayley answers the call exactly the same and again with full knowledge of the company.
This is not a call centre, this is a team of professional PAs working at their best.
A free trial is available to anyone, and this really helps people who have never heard of or experienced this type of service before. Or if you are already using a Call Answering service, then our trial will show you the difference in quality and help move your business to the next level with all the possibility of a far more pro-active relationship.
A) When you don't know your PA's real name.
Core Business Virtual PA has spent eight years perfecting the art of handling calls seven days a week for hundreds of different businesses. We believe we are the best in the market and that is down to a brilliant team and technology that is constantly being upgraded.
Q) How does it work?
A) Each company is allocated a named PA, for example; Rhian.
Rhian then spends some time getting familiar with her new customer, finding out what they do, the people behind the company, their customers and what they want from their PA. For our PAs, it is a bit like being on their first day of work each time they get a new customer, but it doesn't take them long to get into their stride.
Rhian then passes on as much relevant information to her back up team and enters all details and information onto the computer system.
Half an hour later, a call comes in and Rhian confidently answers the call fully aware of what she needs to do. Whilst on the phone, another call comes in for the same company and Hayley answers the call exactly the same and again with full knowledge of the company.
This is not a call centre, this is a team of professional PAs working at their best.
A free trial is available to anyone, and this really helps people who have never heard of or experienced this type of service before. Or if you are already using a Call Answering service, then our trial will show you the difference in quality and help move your business to the next level with all the possibility of a far more pro-active relationship.
Monday, 8 June 2009
Depeche Mode tickets in Paris
As a Virtual PA, we are regularly asked to obtain tickets for events, flight or train details or pretty much anything by our customers.
A while ago, we were asked by a client to obtain tickets for a concert in Paris. Depeche Mode were selling out fast everywhere and the client wanted to take his wife desperately.
After a little translation and prior investigation, we established when the tickets would go up for sale, price range of tickets and informed our client we would do our best to get tickets.
Success, 2 fantastic seated tickets were arranged as requested and received a few weeks ago.
Due to unfortunate circumstances, our client can no longer go and told us of his disappointment. We suggested that we could sell the tickets on his behalf through ebay and he was thrilled. He has little time to spend putting items for sale on ebay and posting them out, etc.
Just another example of how we are so much more than just a call answering service.
A while ago, we were asked by a client to obtain tickets for a concert in Paris. Depeche Mode were selling out fast everywhere and the client wanted to take his wife desperately.
After a little translation and prior investigation, we established when the tickets would go up for sale, price range of tickets and informed our client we would do our best to get tickets.
Success, 2 fantastic seated tickets were arranged as requested and received a few weeks ago.
Due to unfortunate circumstances, our client can no longer go and told us of his disappointment. We suggested that we could sell the tickets on his behalf through ebay and he was thrilled. He has little time to spend putting items for sale on ebay and posting them out, etc.
Just another example of how we are so much more than just a call answering service.
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