Virtual PA - Personalised Call Answering

Q) When is a Virtual PA not a Virtual PA?
A) When you don't know your PA's real name.

Core Business Virtual PA has spent eight years perfecting the art of handling calls seven days a week for hundreds of different businesses. We believe we are the best in the market and that is down to a brilliant team and technology that is constantly being upgraded.

Q) How does it work?
A) Each company is allocated a named PA, for example; Rhian.
Rhian then spends some time getting familiar with her new customer, finding out what they do, the people behind the company, their customers and what they want from their PA. For our PAs, it is a bit like being on their first day of work each time they get a new customer, but it doesn't take them long to get into their stride.

Rhian then passes on as much relevant information to her back up team and enters all details and information onto the computer system.

Half an hour later, a call comes in and Rhian confidently answers the call fully aware of what she needs to do. Whilst on the phone, another call comes in for the same company and Hayley answers the call exactly the same and again with full knowledge of the company.

This is not a call centre, this is a team of professional PAs working at their best.

A free trial is available to anyone, and this really helps people who have never heard of or experienced this type of service before. Or if you are already using a Call Answering service, then our trial will show you the difference in quality and help move your business to the next level with all the possibility of a far more pro-active relationship.

Depeche Mode tickets in Paris

As a Virtual PA, we are regularly asked to obtain tickets for events, flight or train details or pretty much anything by our customers.

A while ago, we were asked by a client to obtain tickets for a concert in Paris. Depeche Mode were selling out fast everywhere and the client wanted to take his wife desperately.

After a little translation and prior investigation, we established when the tickets would go up for sale, price range of tickets and informed our client we would do our best to get tickets.

Success, 2 fantastic seated tickets were arranged as requested and received a few weeks ago.

Due to unfortunate circumstances, our client can no longer go and told us of his disappointment. We suggested that we could sell the tickets on his behalf through ebay and he was thrilled. He has little time to spend putting items for sale on ebay and posting them out, etc.

Just another example of how we are so much more than just a call answering service.

More than just Call Answering

On a daily basis, Core Business Virtual PA receives hundreds of calls from people across the world, but very few of the callers really know they are speaking to someone at Core PA.

Almost eight years since conception, Gail Thomas remembers how it all began. Having left the corporate world as E-Commerce Director at Whittard of Chelsea, the first thing Gail needed was a PA. She spoke to friends to discuss the idea of sharing a PA and looked at what equipment they would need. Virtual Assistants or Virtual PAs were uncommon at this time and the software required for the computer system had to be made to measure.

Hard work and ambition has driven the team to aspire to be market leaders of the Virtual Assistant industry. There are very few teams of VAs and even fewer that operate 7 days a week from their very own offices. None of the work needs to be outsourced and they have the capability to grow much bigger. Whilst Call Handling is a huge part of the job, its the professionalism that the team provides that sets Core PA apart from Call Centres; the ability to carry out tasks with energy and depth and not be scared to provide their own input. After all, that is what you would expect from a core member of your team.

Core Business Virtual PA has exciting news to be unveiled in the next few weeks that should provide every small business and individual access to the hidden Virtual PA secret. It might even provide the answer they have been looking for when considering "What if Swine Flu hits my business?" or "It's holiday season, how can I afford temporary staff wages and find the time to train them?" or perhaps a great idea for Fathers Day...

Core Business Virtual PA - Every good business should have at least one